FREQUENTLY ASKED QUESTIONS
A: Delivery times vary depending on whether your order is stitched or non-stitched. For non-stitched items, delivery within the UAE takes 2-4 working days, excluding public holidays. For stitched items, delivery within the UAE takes 7-14 days, excluding public holidays.
For international orders, delivery for non-stitched items takes 7-14 days, excluding public holidays. For stitched items, delivery takes 10-20 days, also excluding public holidays.
NOTE: These delivery times are estimates and may vary depending on external factors such as customs processing times and transportation delays.
A: Shipping inside UAE is 10/Dhs only for orders less then 350/Dhs, for orders above 350 Dhs delivery is free.
For GCC countries, the shipping fee is 30/Dhs.
However, the shipping fee for international countries is determined by the location and weight of the package.
The final shipping fee prices will be informed to the customer during the order confirmation to ensure transparency and accuracy.
A: Customers from UAE and GCC can easily place an order directly on our website. Simply add your desired items to your cart, and checkout with your preferred payment method. Our online platform is easy to use, secure, and available 24/7 for your convenience.
For international customers, you can place an order via Instagram DM by messaging us your preferred items, sizes, and shipping details, our team will guide you through the payment process. At DUAL CLOSET, we prioritize customer satisfaction, so our team is always available to assist you with any inquiries or concerns you may have.
NOTE: We accept orders for stitched material via Instagram DM. Simply send us a direct message with your correct measurements.